FAQ

FREQUENTLY ASKED QUESTIONS ABOUT ELECTRONIC PAYMENTS

 

  • What is PlacetoPay?

PlacetoPay is the electronic payments platform used by Glamping Lumbre to process online transactions generated in the virtual store with payment methods enabled for this purpose

 

  • How can I pay?

n the online store of Glamping Lumbre you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, can pay through PSE (debits from savings accounts and current accounts in Colombia), Visa, MasterCard, American Express, Credential and Diners credit cards; Éxito Card, Alkosto Card, international debits through Safety Pay or approaching a Western Union point anywhere in the world.

In addition, if the commerce arranges it thus, it will be able to pay in cash (Éxito, Carulla, Surtimax and Super Inter cashiers), in addition to PayPal and IVR PlacetoPay.

 

  • Is it safe to enter my banking information on this website?

To protect your data Glamping Lumbre delegates in PlacetoPay the capture of sensitive information. Our payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the authenticated organization, the authority that certifies it, and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in PlacetoPay.

PlacetoPay also has the constant monitoring of McAfee Secure and the signature of electronic messages with Certicamara.

 

  • Can I make the payment any day and at any time?

Yes, in Glamping Lumbre you can make your purchases online 7 days a week, 24 hours a day, just a click away.

 

  • Can I change the payment method?

If you have not yet finalized your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is finished it is not possible to change the payment method.

ESTABLISHMENT OF COMMERCE: the previous point applies to the form of payment, but must mention the return policies that the store has to comply with Article 51 of the Consumer Statute Law.

 

  • Does paying electronically have any value for me as a buyer?

No, electronic payments made through PlacetoPay do not generate additional costs for the buyer.

 

  • What should I do if my transaction did not end?

In the first instance, check if an email arrived to confirm the transaction to the email account registered at the time of making the payment, in case of not having received it, you should contact SUSANA RESTREPO to confirm the status of the transaction.

 

  • What should I do if I did not receive proof of payment?

For each transaction approved through PlacetoPay, you will receive proof of payment with the purchase reference at the email address you indicated at the time of payment.

If you do not receive it, you can contact SUSANA RESTREPO or the line +57 310 5133784 or to the electronic mail glampinglumbre@gmail.com, to request the resending of the voucher to the same e-mail address registered at the moment to pay.

  • Cancellation policies

In case of any modification or cancellation of the reservation by the TOMER (Who makes the reservation), LUMBRE will apply the cancellation rules defined for each of the services, which will be included in the standard or adjusted offer. If they do not define the cancellation conditions in the offers, the following rules will be applied subsidiarily:

i) For cancellation of the requested service with a period of more than SIXTY (60) calendar days in advance of the established start date, a penalty will be charged to the TOMER, equivalent to FIFTEEN PERCENT (15%) of the value paid to the date; ii) If THE TOMER cancels the service between days 59 and 30 before the service start date, 80% of the total value of the service is returned; iii) If the TOMER cancels the service between days 29 and 0 before the start date of the service, it will lose one hundred percent (100%) of the value paid for the service; iv) If THE TOMER cancels the service during its development, it will lose one hundred percent (100%) of the value paid.
For changes on the date of the reservation can only be made under availability and is subject to the conditions of LUMBRE SAS accept the change or not, the option to change date is only available if the maximum reservation is canceled 15 days in advance of the reservation date. For any change of date it will be necessary to pay a minimum penalty of $ 100,000 COP per room or greater depending on the season of the year and anticipation with which the change of date requirement is made. If the change of date is requested for a day of the week other than the one booked on Saturday or holiday, the penalty will be $ 150,000 pesos per room.
LUMBRE will not be obliged to reimburse the TOMER for any sum if, for reasons beyond LUMBRE’s control, the TOMER does not appear timely on the day of his reservation or arrives later. Notwithstanding the foregoing, LUMBRE reserves the option to make the reimbursements it considers, in case the cancellation of the trip by the TOMER is due to force majeure. It is suggested to set up service cancellation policies.